Terms and Conditions
Refund & Cancellation Policy
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At online simp.licity, we are committed to providing reliable, personalized IT support services. We understand that schedules can change, and we strive to be as flexible as possible. Please read our refund and cancellation policy below:
Cancellation Policy
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Full Refund:
Clients may cancel their booked session for a full refund if the cancellation is made more than 48 hours prior to the scheduled appointment time. -
No Refund:
Cancellations made within 48 hours of the scheduled session are non-refundable, as we reserve time specifically for each client and may not be able to fill the slot on short notice.
Rescheduling
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Rescheduling is permitted up to 48 hours before the scheduled session, subject to availability.
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If rescheduling is requested within 48 hours, it will be treated as a cancellation and will not be eligible for a refund.
Missed Appointments / No-Shows
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Failure to attend a scheduled session without prior notice will be considered a no-show and is non-refundable.
How to Cancel or Reschedule
To cancel or reschedule, please contact us via email at bookings@onlinesimplicity.uk or through our website at www.onlinesimplicity.uk with your booking reference and the session details or through your meeting booking email.
Policy Updates
online simp.licity reserves the right to modify this policy at any time. Any changes will be posted on our website and will apply to future bookings.
Security Policy
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At online simp.licity, the privacy, confidentiality, and security of our clients' data and systems are fundamental to our business. This Security Policy outlines the measures we take to ensure the protection of all information and technology assets handled during the course of our IT support services.
1. Data Privacy & Confidentiality
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All client data, credentials, and system information shared with online simp.licity during support sessions are treated as strictly confidential.
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We do not store, share, or reuse client information without explicit written consent.
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NDAs (Non-Disclosure Agreements) are available upon request for clients seeking additional legal assurance.
2. Secure Communication
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All remote support sessions are conducted through encrypted, secure platforms.
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Emails and messages containing sensitive data are encrypted where applicable.
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We encourage clients to use password managers or encrypted file transfers for sharing credentials securely.
3. Access Control
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Access to client systems is strictly limited to the duration of the support session unless otherwise agreed in writing.
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We use unique, time-limited login credentials or one-time access links whenever possible.
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Clients are encouraged to revoke access or reset passwords immediately after sessions conclude.
4. Device & Network Security
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All devices used by online simp.licity staff are protected with strong passwords, full-disk encryption, and up-to-date antivirus/malware protection.
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Connections are made over secure networks; public Wi-Fi is never used for client work.
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We regularly update our systems and software to mitigate security vulnerabilities.
5. Data Retention & Deletion
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online simp.licity does not retain client system data or personal information beyond what is necessary for service delivery and billing.
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Any temporary files or logs collected during a session are securely deleted immediately after the work is completed, unless otherwise requested by the client.
6. Incident Response
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In the unlikely event of a security incident or data breach involving client data, online simp.licity will notify affected clients within 48 hours.
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We will provide full transparency and take immediate action to mitigate risks and investigate root causes.
7. Client Responsibilities
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Clients are responsible for backing up their data prior to any support session.
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Clients must ensure their own systems meet basic security standards (e.g., updated software, antivirus installed).
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We strongly recommend clients change any shared passwords following the completion of support sessions.
8. Policy Review
This policy is reviewed and updated regularly to ensure it remains aligned with best practices and evolving cybersecurity standards. The latest version is always available upon request.
If you have questions or need clarification regarding this policy, please contact us at support@onlinesimplicity.uk
Disclaimer
Last updated: 7th September 2025
The services provided by online simp.licity are offered on an “as is” basis. While we take all reasonable care and use best practices in delivering IT support, you acknowledge and agree to the following:
1. No Guarantee of Resolution
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We cannot guarantee that every issue will be resolved, as problems may be caused by third-party software, hardware faults, or external factors outside our control.
2. Data Responsibility
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You are solely responsible for ensuring that all important data is backed up prior to any support session.
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online simp.licity will not be held liable for any loss of data, files, or programs during or after a support session.
3. Limitation of Liability
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We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, business interruption, or loss of data.
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Our total liability for any claim shall not exceed the amount paid for the specific service session giving rise to the claim.
4. Customer Responsibilities
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You must provide accurate information about your device and issue.
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You must ensure that you have the necessary legal rights to request assistance on any device or account.
5. Remote Access
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By granting remote access, you accept full responsibility for the risks associated with allowing third-party software control of your device.
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You may end a remote session at any time.
6. External Links and Third-Party Tools
Any external resources, software, or tools recommended are provided “as is.” We are not responsible for their performance, reliability, or security.
