How can we support you?
In Person Technical Support Services
What We Offer
We provide comprehensive, personalised technical support for a wide range of devices from PC to tablets, mobiles and even troubleshooting Smart Home devices such as Alexa Echo, Google Home and other devices within the comfort of your home.
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PC & Mac Troubleshooting: Diagnosis and repair of software issues, slow performance optimisation, blue screens, and general system malfunctions.
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Network & Wi-Fi Setup: Secure configuration of your home network, Wi-Fi optimisation for better coverage and speed, setting up new modems and routers, and resolving connectivity issues.
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Printer & Peripheral Setup: Installation, configuration, and troubleshooting for printers, scanners, external drives, and other accessories.
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Smart Home & IoT Integration: Assistance with setting up and connecting smart devices (thermostats, cameras, speakers, etc.) to your home network.
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Virus & Malware Removal: Thorough scanning, removal of malicious software, and installation of robust anti-virus protection.
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Data Backup & Recovery: Implementing reliable data backup strategies and assistance with recovering lost or deleted files (where possible).
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New Device Setup: Unboxing, initial setup, data transfer, and configuration of new computers, laptops, tablets, and smartphones.
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Parental Controls Review: Review of your parental controls across your Smart Home and help make them right for you and your family.
Pricing
Our pricing is transparent and designed to be flexible for your needs:
Initial Diagnostic/Minimum Service Fee: £50
Hourly Rate: £35 per hour, billed in 15 minute increments after the first hour
Subscription Plans: Monthly or Annual plans for regular remote maintenance and system monitoring available.
Note: A travel fee may apply depending on your distance from our service centre.
GET IN TOUCH
Let’s Chat
Personalised Service
We understand your specific home setup and tailor solutions accordingly.
Why you need
In-Home Tech Support
Remote Online Technical Support Services
Get expert help for your home technology instantly and securely, without needing a house call! Our Remote Online Technical Support service allows our certified technicians to troubleshoot, diagnose, and fix most software and configuration issues directly through your internet connection.
How Remote Support Works
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Secure Connection: You contact us and book the service. Provide us with as much detail as possible to help speed things along. We provide you with a secure link or code to download a small, temporary application.
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Meeting Time: Along with the secure link, you'll also receive a link to the online meeting so you can see us in action.
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Access Granted: You grant us one-time, limited access to view and control your screen (only when you authorise it). You are in control and can watch every step we take.
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Diagnosis & Repair: Our technician remotely diagnoses the issue, removes problems, optimises settings, and ensures everything is running smoothly.
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Complete Disconnection: Once the repair is complete, the connection is instantly and securely terminated. We cannot access your computer again until you authorise a new session.
Remote Support
*Requires additional software
What We Fix Remotely
We can resolve the vast majority of software-related issues that do not require physical hardware replacement:
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PC & Mac Performance Tune-Up: Speeding up slow computers, cleaning up temporary files, and optimising startup programs.
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Virus & Malware Removal: Thorough scanning and eradication of malicious software, and configuration of security settings.
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Software Installation & Setup: Installing, updating, and configuring operating systems (Windows, macOS), productivity suites, and other applications.
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Email & Account Setup: Configuring email clients (like Outlook or Apple Mail), setting up cloud services, and managing account logins.
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Printer Driver Issues: Resolving connectivity and driver conflicts for printers and scanners.
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Data Backup Configuration: Setting up automatic cloud or external drive backup schedules.
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System Error Troubleshooting: Resolving error messages, crashes, and software conflicts.
Remote Support Pricing
Our pricing is transparent and designed to be flexible for your needs:
Initial Diagnostic/Minimum Service Fee: £35
Hourly Rate: £35 per hour, billed in 15 minute increments after the first hour
Subscription Plans: Monthly or Annual plans for regular remote maintenance and system monitoring available.
GET IN TOUCH
Let’s Chat